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+1 919 648 1333 info@myGWD.com Goldsboro, NC M-F 8am-8pm

FREQUENTLY ASKED QUESTIONS (FAQ)

We have answers to your questions in this comprehensive FAQ page. Simply find your question and click to reveal the answer!

GENERAL QUESTIONS

No, sorry.  We only provide data connectivity to servers and server hardware.

Yes, we can! Fill out our quote form.  We also have secure remote monitoring tools so we can monitor your entire network and its performance and instructions from our own office.

Yes, we can!  There is a long process of verifying you are the owner of your domain name, but so long as you have purchase records as well as proof of ownership of your company (and your domain matches) we can recover your domain under most circumstances.

Yes, we can!  We will first attempt to trademark your company name.  Once we do we will aggressively go after the SEO thieves for trademark violations.

No, sorry we do not.  We only support Linux operating systems.  if you are sending us a server to place on our network, we will ensure the server has connectivity but everything else, well — you’re on your own.

Any and all. We have serviced charities, catalogs, eCommerce, and just small websites to get a name or brand out there and on the web. Even if you think your model wouldn’t work online, you should give us a call because there is a great chance you’re missing out.

Yes we do! See this page for more information and rates.

PRODUCT/SERVICES

Not on our shared servers.  We do not ever specify “unlimited” anything, we specify “unmetered”.  This means we do not monitor or limit normal websites.   A 20TB website is not normal — either you have a huge online store or a media sharing website. Most “normal” websites only require upwards of 5-100GB of storage.  We will, however, host you on a VPS or Dedicated Server and manage the server for you if you are sure having that much data online is absolutely vital.

Our network speed is 760Gbps.  Each server can usually only handle about 1Gbps of traffic if they have one network interface.  Most servers have two or even ten network interfaces so they can get considerably more bandwidth.  Under most circumstances, your server should never need more than a 1Gbps connection.

We use Level3 & AT&T networks in Las Angelas, California, Chicago, Illinois, New York, New York, Richmond, Virginia, and Austin, Texas.  We use TWC in North Carolina.

Depending on project size and budget it could take two weeks or two years.

Small budget websites are developed on best-effort priorities. Higher budget websites are developed as a high priority. However, project size also plays a huge role on completion time.

Most smaller websites with budgets of $600 or less could take upwards of four months, while a smaller website with a budget of $900 might take a few weeks. Large, complex websites and storefronts could take long periods of time as they require a lot more specialized coding on the backend that we must get right.

Fill out our quote request form with your budget and we’ll let you know.  Just a spoiler alert, if you are talking less than $100.00, then the answer is no — that is only about 3 hours of labor and that’s not enough time to even customize an existing theme.

Yes! We have contractors on stand-by.  If the need arises and we have to dedicate thousands of hours to your project, we’ll pull them in to help or even hire out temps and interns.  We’ve had to do this a few times in the past.

Goldsboro is a small city surrounding Seymore Johnson Airforce Base in Wayne County, North Carolina.   Goldsboro is known to be the home of Pepsi-Cola company as well as Case Farms (that’s where KFC gets their chicken) and is right next to Mt Olive, the home of the Mt Olive Pickle company.

Goldsboro is an industrious little city with paper mills, and high-tech manufacturing in industrial transformers (for power companies), gaskets for automobiles, and car parts for AC Delco.

Yes! We have products in the shop which can be customized.  If you would desire anything outside of the customizer, you would need to call us, but we cannot guarantee all parts will fit — you will be responsible for this.

COMPANY QUESTIONS

We started as a sole proprietorship of Michael Wells, of Goldsboro.  Then incorporated to a Limited Liability Company in 2009 in which the first action was to establish the LLC DBA, Goldsboro Web Development.  Officially, the company was established in 2009, but we have been a company operating under Michael Wells since 2005.

Our company has two managers, Michael Wells, the registered agent and Managing Director, and Kimberly Wells, the Financial Director.

As of this moment, no.  We may be looking to hire an Operations Director and Marketing Director in the future, but for the moment, they would have to work strictly on a profit share from the company which can be erratic.  Some months there is a great payout but others there is none.

Short answer, Yes! Our company grows at about 18% per fiscal year, and the standard evaluation process for a new developer is about 4 months.  So the Managing Director is always looking for new applications for the next hire.

No and no.  We have never had the need for investors; our income from services provides the cash flow for general operations and ensures our company is solvent with little or no debt.

Our company is not public, and we do not plan on making that leap — ever.  Our customers love us because we are small and can give most customers some very valuable one-on-one attention.  Big, publicly traded corporations can’t do that.

Yes.  Our owners are devout supporters and defenders of the United States Constitution.  They believe that the document was written as-is and should only be modified in the emergency sessions congress held in the late 1800’s.

Our company is one of the few where firearms are allowed on site, which is well within state laws (so long as we don’t serve alcohol).  Our owners are US Army Veterans as well and encourage all employees to learn how to use a firearm and to buy and carry them.

There are about 9 firearms on our premises at any given time, and to-date, no one has been hurt by a firearm, nor have we been burglarized, robbed, or assaulted, as this is all very public knowledge.

There sure is. When a company becomes popular people, especially competitors will do whatever they can to stop it. We will not discourage you from doing your research but, if we might plant on seed in your head before you do: always verify a source before you buy into a narrative. If a website accuses someone of being a criminal be sure to check arrest records. We ask this because no matter what you hear, both of our owners have never been in trouble with the law — ever. In fact, Michael is an Eagle Scout and a service-connected disabled veteran who donates both his time, love, and labor to many charities and community service projects.

SECURITY QUESTIONS

A DDOS is short for Distributed Denial of Service Attack. The attack type is specifically meant to interrupt customers or users of a system by starving the victim system of resources (either bandwidth, connection tracking, or CPU) to prevent others from accessing that system. This was first thought of by the way in which a US Corporation complied with a subpea in 1987 by sending thousands of boxes of files to a Federal Court causing the investigators to have to sift through the mountains of paperwork for over three years. This is the same concept.

Some can, some cannot. In many cases, a DDOS can be stopped or mitigated. However, in some, they cannot.

A DDOS attack can target the software on a server on a specific port and in this case, it can be stopped fairly easily. Some DDOS attacks attempt to flood a network with connection tracking, and even in that case, it can still be detected and stopped. But there is a few that cannot be stopped, the most popular is a “DNS Amplification” DDOS. Essentially this is valid network traffic being sent to a victim system in an effort to eat up as much bandwidth as possible with DNS requests and replies from valid but compromised DNS servers. The only way to stop these is for your network to be “bigger” than the DDOS. So if the DDOS is a 20Gbit DDOS, your network must be 25Gbit to defeat it.

Yes, we can. We use CloudFlare as our primary, first line of defense. However, there are methods in which people get around that by finding IP leaks on a website and when they do, they can circumvent CloudFlare quite easily.

CloudFlare works as a website-to-client intermediary that serves cached files based on the request meaning under normal circumstances your website can’t be hacked because the client only ever sees a cached snapshot of your website.

However, if an attacker finds the IP of the server you’re hosted on, they can begin attacking the server itself which is why we currently run 500gbps DDOS protection and have the best firewalls in the industry. We can stop a wide range of attacks including brute force attacks.

Yes. We offer 24/7 ticket support.

When your username is correct but the mail server stops responding, you’re logged in on too many devices per account. This happens if you’re reading your email on several different computers and phones. Currently, the limit is set to 5 for security purposes but we can increase this per account but at reduced security. If your account is compromised and a spammer uses your account to send spam, you are responsible for that account and could be billed $100 for each piece of spam sent (which could exceed millions of spam).

This happens when you fail more than five login attempts in five minutes. This is to prevent brute-force attacks. The firewall rule will automatically be removed after one hour. If you need a password reset, please email support.

CONTENT QUESTIONS

Once you have made the final payment on your project, yes. We do not retain any copyrights to any content or images on your website. However, if you are given a test website to view for proof reasons, the content you see is the property of Goldsboro Web Development until you have made the final payment on the project.

We are not a $30/mo company who holds your data and content ransom for the perpetual payment cycle. Once you’re satisfied with your website and have made your final payment, you can move your website to any provider you chose.

Yes. We’ll register domains for your website. If you chose the free option for your domain name, we’ll cover your domain bill so long as you host your website with our company. If you move, you’ll be obligated to purchase the domain before we’ll release it.

So long as you own the copyrights to the source website, we will. Otherwise, if the website is copywritten or is not open to the public domain, we will not.

If you request professional stock photographs or if you request custom photography, yes. Under most conditions, GPL images work great. We’ll always try to find GPL images to use before resorting to the costly alternatives unless you specify otherwise.

MISC QUESTIONS

We maintain our own website, hosting, and network. While we use several data centers, we have multiple gre tunnels and vlans running and linking our servers together for the best-clustered performance.

Yes. We use open source software and frameworks (WordPress, WooCommerce, and Unyson) to build frameworks to rapidly deploy websites including our own.

Most likely not. Our office hours are from 8am until 6pm, Monday through Friday. If you need immediate help please use our online chat system or ticket system.

Our phone system works on a round-robin basis — all calls are patched through Skype and Skype will ring the first available employee. After hours, it will simply go to voice mail. We do this to keep our service on a personal level so you never have to punch buttons or yell commands to an automated phone system.

No, sorry. We have an office but we mostly all work for home and in the cloud.

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